Grenade Marketing Group allows any consumer of a company’s products or services to contribute by leaving opinions and reviews on a company’s page.
We are committed to respect the Competition and Consumer Protection Laws. That is why Grenade Marketing Group applies rigorous controls:
Grenade Marketing Group acts as a 3rd-party and collects customer reviews for participating brands or companies
Any customer of the brand or company can post their review
Reviews are collected only if the user is authenticated; anonymous reviews do not get published
Participating brands or companies cannot modify or delete reviews
Before a review is published, brands or companies can respond to a customer’s complaint. This helps resolve the issue with the customer before the review gets published
When a review is censored or deleted for a breach of the Terms of Service, the reviewer is informed of the action taken
All reviews are treated equally, whether positive or negative, and are all published within the same time frame
By default, reviews are listed, from newest to oldest post, and are grouped under 3 different categories: 1. Platform collected reviews from verified customers – 2. Platform collected reviews we could not verify – 3. A selection of reviews found across the web on various 3rd-party review sites
The overall review rating is calculated without any weighting and represents the sum of all ratings divided by the number of reviews
Reviews posted more than 24 months ago are not considered when calculating the overall review rating
NOTE: Reviews from individual 3rd-party review sites are only a portion of all the reviews published. Please check every 3rd-party review site for a complete picture of the brand’s or company’s reputation.
TERMS OF SERVICE
Access to the Website
Grenade Marketing Group is available free of charge, 24 hours a day, 7 days a week and 365 days a year, to any user with Internet access. All costs related to accessing the site (including, without limitation, the cost of computer equipment and Internet access) are the sole responsibility of the user, who will be exclusively responsible for ensuring the proper functioning of his or her computer equipment and Internet connection.
While Grenade Marketing Group employs every reasonable means at its disposal to ensure uninterrupted access to the website, it cannot guarantee this. Grenade Marketing Group reserves the right to suspend use of all or part of the website, whether indefinitely or temporarily, without prior notice, for purposes of performing updates, modifications or maintenance or, in general, for any other technical or organizational reasons.
Therefore, Grenade Marketing Group will not be held liable whatsoever for the temporary or permanent unavailability of all or part of the website, for any problems arising from response times or, in general, for the failure of all or part of the website to function properly.
Login: Creation or Deletion of an account
In order to use Grenade Marketing Group, the user must be at least 13 years of age, and the user account must be created through an existing account on one of the social networks (e.g. Facebook, Twitter, Google+ or LinkedIn). In addition to the data supplied in order to log in via the user’s social network account, we will request the following information:
– A valid email address (mandatory),
– A cellphone number (optional).
The user must be aware of the public nature of his or her profile. As such, the user expressly acknowledges and accepts that the profile will be displayed to the public and freely accessible by the other users. Grenade Marketing Group has no available means of verifying the identity of every user and will not be held liable in the event of identity theft.
Information during registration: All persons using the website who wish to post content that will be made available to the public or who wish to interact with other users are obligated to identify themselves. The user expressly agrees to provide a valid email address. The user warrants that the information supplied during the registration process does not infringe on any third-party rights and is not in violation of any laws or the public order.
Introduction to the website: Grenade Marketing Group enables users to post and view reviews. Therefore, it is mandatory for the user to create an account and to be identified when leaving a review. In order to avoid any conflict of interests, all operations performed by Grenade Marketing Group in relation to the collection, moderation and restoration of reviews will be fully independent from any possible operations related to the purchase or sale of products and services performed by professionals through the website, whether directly or indirectly, so as to ensure equitable treatment, as well as the reliability of the reviews that are posted.
With regard to the review validation process (post-moderation), the user expressly acknowledges that, both during registration and subsequent use of the website, Grenade Marketing Group reserves the right to contact the user via email or telephone in order to verify the authenticity of a review.
– Overall rating
– Review title
– Review text providing the details of the consumer experience
Profile moderation: The following profile information may be monitored and is subject to rejection:
A username will be rejected if it:
– Is obscene or includes illegal content
– Is connected to a brand
– Is composed exclusively of numbers
– Corresponds to a professional (e.g. logo, storefront, etc.)
An avatar will be rejected if it:
– Is obscene or contains illegal content
– Is connected to a brand
– Corresponds to a professional (e.g. logo, storefront, etc.)
– Is the photo of a minor
The user expressly waives his or her right to submit any claims stemming from such action. Any user who posts a review must bear in mind the public nature of the information he or she provides. As such, the user expressly acknowledges and accepts that his or her review and user profile will be displayed to the public and will therefore be freely accessible by the other users.
Every review that is posted is subject to post-moderation, i.e. monitoring after it has been posted. Preliminary post-moderation is performed in an automated fashion, using an algorithm, while subsequent post-moderation is performed by a live person. Regardless of whether the review is subjected to pre- or post-moderation, and regardless of the corresponding decision of the moderator to either accept or reject the review, the user will be informed via email or SMS.
Grounds for rejecting a review:
– Illegal review: the content of the review is in violation of the law or the nature of the content is anti-Semitic, homophobic, pornographic, racist, etc.
– Abusive review: the review contains words that are hurtful, immoderate or insulting
– Duplication: a similar review has already been posted
– Customer Experience is incomplete: the product or service does not get delivered because the customer decides to cancel the delivery
– Customer Experience is too old to still be considered as relevant
– Off-topic: the review is unrelated to the professional in question or the review contains irrelevant information regarding the product or service delivered
– Professional expertise: the review openly denigrates an employee and/or questions an employee professional skills
– Insufficient detail: the review does not provide sufficient detail to prove that it is the result of an actual consumer experience
– Unintelligible review: the review cannot be understood
– Personal data: the review contains personal information
– Reference to a competitor: the review cites a competitor of the professional in question
– Review related to Grenade Marketing Group: the review is intended for the company collecting the review rather than for the Internet users
Report on a post or review (Alert button)
If the user finds the content of a post or review to be abusive, it may be reported in accordance with the following conditions:
– The request must be made from the post or review
– The user must have an account and be logged on
– The report may not pertain to a post or review that is already in moderation (which does not necessarily guarantee its removal upon conclusion of the moderation process)
– The post or review will be reexamined by moderation services within a maximum period of 24 hours from the time it is reported and may be subject to additional follow-up
– The user may be contacted in this regard during the course of the moderation process, while the post or review remains visible
– The post or review will be removed if it violates the General Terms
Restoration of reviews: Reviews are restored to the professional’s page and, by default, are sorted by publication date (with the most recent appearing first). It is also possible to sort reviews by:
– Pinned reviews
The professional receives an overall rating. This rating is calculated by taking an average of all the ratings for that professional, excluding any that older than 2 years. Every rating has the same value, as Grenade Marketing Group does not utilize any type of weighting.
Every review is made up of the following information:
– Overall rating entered by the user
– Submission date
– Description of the experience
– One or more photos or videos
Deletion or replacement of reviews: Users may not modify a review that has been rejected in moderation nor may they modify or replace a review once it has been posted.
Reading a review: Grenade Marketing Group makes no guarantees and waives all liability in relation to the content of reviews, including, without limitation, the accuracy or reliability of the information they contain and the quality of any people, products, services or information that are presented, purchased, obtained or contacted by means of a review. Consulting a review is done under the sole responsibility of the user, who assumes any and all risks that may arise as a result. Any user who consults a review acknowledges that the content has been written by the person who posted it and in no way reflects the ideas, opinions or advice of Grenade Marketing Group. In this regard, the user indemnifies and holds Grenade Marketing Group harmless against any action or recourse of any kind in relation to such consultation.
The professional’s right to respond to a review: The professional has the right to respond to a review posted on his or her page by posting a reply.
Grounds for rejecting a reply include:
– Abusive reviews
– Unintelligible reviews
– Reviews containing personal information
– Duplicate reviews
– Reviews without sufficient detail
– Reviews referring to the competition
– Reviews with illegal content
– Off-topic reviews
– Reviews related to Grenade Marketing Group
Removal of reviews: A review is considered expired once it is over 2 years old. At the moment a review is considered to be expired, it is removed.
Reliability and Verification of Reviews
Under its policy on validating online reviews, Grenade Marketing Group reserves the right to perform a verification of all posted reviews. In this regard, Grenade Marketing Group specifically reserves the right to contact the author of the review (by email or telephone) to request supplemental information concerning the review and the user’s personal consumer experience.
Any reproduction, representation or use for any purpose of all or part of the website, including, without limitation, its structures and content, without the prior written permission of Grenade Marketing Group will constitute forgery. It is expressly prohibited for the user to modify, enhance, edit, translate, decompile, disassemble or create one or more works derived from the Grenade Marketing Group website without the prior written permission of Grenade Marketing Group.
The user is prohibited from engaging in any acts that could be construed as a violation of third-party intellectual property rights, an infringement on personal rights (including, without limitation, defamation, insults, verbal abuse, or slandering the reputation or the integrity of another person), or a threat to another’s privacy or image, the public order or morale (including, without limitation, advocating crimes against humanity, racism or child pornography).
The user is prohibited from posting on the website any reviews, photos, videos or, in general, any content that:
– Has the goal of encouraging or displays images encouraging the consumption of alcohol or tobacco
– Usurps the identity of an individual or legal entity or tarnishes the image or reputation of another person
– Tarnishes the image of Grenade Marketing Group
– Displays a person’s image without his or her authorization
– Encourages minors to engage in dangerous activities
– Displays the image of a minor
– Distributes information or images that impede use of the website
– Prompts unauthorized access to protected computer systems
– Displays material or images for commercial purposes, including, without limitation, references to brands, websites and commercial services, that could be construed as advertising
– Clearly promotes a political party, religion or sect or encourages activities that entail health risks, such as diets, medications, drugs, stimulants, etc.
Grenade Marketing Group will not be held liable for any content posted by the user, who is solely and exclusively responsible for such content. In this regard, the user warrants to Grenade Marketing Group that (i) his or her content does not infringe on any third-party rights; (ii) he or she has all the necessary rights and permissions related to such content; and (iii) such content is not in violation of the provisions of these Terms.
Furthermore, the user indemnifies and holds Grenade Marketing Group harmless against any third-party claims or actions, as well as any direct or indirect consequences of such claims or actions, to which Grenade Marketing Group might be subjected as a result of the content. Grenade Marketing Group will inform the user in the event of any legal action arising from the content he or she has posted. The user must obtain prior authorization from Grenade Marketing Group before making any decision that could have an impact on the brand image of Grenade Marketing Group or that could have financial consequences of any kind for Grenade Marketing Group.
If appropriate, Grenade Marketing Group may transmit content related to the user to any judicial or legal authority that requests it.
The user is the exclusive holder of all the intellectual property rights related to his or her reviews, photos and videos. The user will retain full ownership of these. However, the user grants Grenade Marketing Group worldwide, non-exclusive usage rights in relation to the reviews, photos and videos that are publicly posted via the website, permitting Grenade Marketing Group to reproduce, publish, distribute, adapt and translate the reviews, photos and videos into any language, on any medium existing now or in the future (including, without limitation, any Internet site or mobile applications belonging to the review site, its partners or third parties), in any format existing now or in the future, and for any aims, including, without limitation, commercial or advertising purposes. The user expressly authorizes Grenade Marketing Group to make his or her reviews, photos and videos available to any third party of its choosing. This right is granted to Grenade Marketing Group for the full legal duration of the copyright protection afforded to the author and his or her beneficiaries, including any extension that may be granted to the user in his or her capacity as author of the reviews, photos and videos.
Of Grenade Marketing Group: The user acknowledges that Grenade Marketing Group will not be held liable whatsoever for direct (including, without limitation, intangible property) or indirect damages related to use of the website (including, without limitation, its content or access) suffered by the user or any third party. The user is solely and exclusively responsible for such use. Grenade Marketing Group reserves the right to take whatever actions may be necessary in order to guarantee the user’s full compliance with his or her obligations.
Of the user: The user is responsible for his or her use of the information made available by Grenade Marketing Group, and must therefore be in possession of all the necessary elements when making a decision in his or her best interests. Under no circumstances will Grenade Marketing Group be held liable for decisions of any kind that the user may make based on the information that is accessible on the website.
Personal Information: Grenade Marketing Group agrees to protect your privacy and, to this end, to observe all local, provincial, state, national and international legislation that is currently effective in Europe, the United States and Canada with regard to the protection and disclosure of personal data. While by no means a comprehensive listing, such legislation includes:
Europe: European Directive 95/46 of October 24, 1995; the Computing and Civil Liberties Law of January 6, 1978, as amended on August 6, 2004; the recommendations issued by the National Commission for Information Technology and Civil Liberties (CNIL)
USA: The CAN-SPAM Act of 2003, as amended from time to time; Federal Trade Commission regulations; the 2010 Massachusetts Data Privacy Regulations
Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA)
Information We Collect: The personal information collected by Grenade Marketing Group comprises the data you furnish voluntarily at the time you create your account. In order to perform certain functions, for example, to post reviews, it may be necessary for Grenade Marketing Group to collect other information during your use of the website, including, without limitation, your IP address (the address of your computer), email address and/or mobile phone number and cookies.
Use of the Information We Collect: Grenade Marketing Group uses your personal information to provide you with a high-quality user experience. The personal information identified as mandatory (first and last name, email address and/or mobile phone number) is necessary in order to ensure the correct function of the website features that enable you to post reviews, photos and videos. The personal information we collect automatically (including your IP address and cookies) enable us to gather statistics related to page visits on our website and fight false reviews.
Security: Every reasonable precaution has been taken to store your personal information in a secure environment for such period as is necessary for implementation of the service.
Your Right to Access, Rectify, Modify and Dispute your Personal Information: In accordance with the aforementioned local, provincial, state, national and international legislation, you are entitled to access, rectify and dispute your personal information. You may exercise these rights by communicating your wishes, along with proof of your identity:
– By email
– By regular mail
Additionally, you may delete a review, photo or video at any time by communicating your wishes as indicated above or by clicking on the “Alert” button at the bottom of each review.
Disclosure of your Personal Information: The personal information collected by Grenade Marketing Group during use of the website is not shared with any third party without your prior, express consent. However, you are hereby informed that we may be obligated to disclose this information without your authorization in order to enforce a law, settlement or ruling of a competent regulatory or judicial authority, or, if necessary, in order for Grenade Marketing Group to protect its rights and interests.
Cookies: You are hereby informed that our website employs cookies. The cookies we use serve to authenticate the user’s identity when accessing the website and to ensure that no one else has access to his or her data.
Grenade Marketing Group Review Page and Widgets incorporates the most complete information possible from the comments left by customers of a company, a brand or a product, on websites already accessible to public. We make this information freely available to all consumers.
Grenade Marketing Group respects the EU / US “fair dealing / fair use” policies governing practices such as quoting and linking on the Internet. For better consumer information & public interest, Grenade Marketing Group quotes reviews which were originally published on third party online publications.
– The legal citation requirements are:
o When quoting a 3rd party publication, it is required to clearly state the original publication source of the review (like: “written by: publication.com”).
o It is not required to include a link to the original article.
– Grenade Marketing Group policies for quoting third parties’ reviews:
o Always clearly state the original publication source.
o Always link to the original publication source.
In the UNITED STATES OF AMERICA, we respect laws and regulations of the United States Patent and Trademark Office.